Capita has announced that Cork-based firm SouthWestern, one of the leading domestic providers of outsourced managed services in Ireland, will today begin trading as Capita Customer Solutions.

The business, which was acquired by Capita in August 2014, employs 600 people in Ireland and another 300 in Poland and the UK.  It provides services for tens of thousands of households and business across Ireland each year. Under the new brand, the company will grow its capabilities and draw on the expertise and scale of the wider Capita group.

Paddy Morrissey, managing director of Capita Customer Solutions, said: “We are a well-established Irish company and through our service delivery we interact with a significant number of homes and businesses nationwide every year. Since being acquired by Capita, we have built a fantastic platform and are poised for even greater growth in the future.

“We look forward to working with new and existing clients to develop innovative solutions for their future needs. We have very ambitious plans for the expansion of the business over the next couple of years, and will continue to put the customer  at the centre of everything we do.”

Capita Customer Solutions’ first contract was with the Department of Agriculture, Food and the Marine in 1996 in relation to cattle registration and protecting the integrity of the food chain. The firm has significantly diversified its operating sectors since then.

The company now offers a large and diverse range of services to clients in the agriculture, food, telecommunications, travel, energy and media industries. These include Iarnród Éireann, Independent News and Media, the Department of Agriculture, Food and the Marine, Failte Ireland and the Personal Injuries Assessment Board (PIAB). In just over 10 years PIAB has driven a significant reduction of over €1 billion in the processing costs associated with the assessment of personal injury claims to the benefit of its stakeholders and society in general. Capita Customer solutions has been an integral part of PIAB’s service delivery since its formation.

The rebrand comes as Capita moves to create a more integrated business model across Ireland, which will be referred to as Capita Ireland. Capita employs over 1,700 people in total in the Republic of Ireland and the Capita Ireland group will comprise of several individual firms delivering financial services, IT services, e-procurement and customer management. Each individual company will continue to trade primarily under its own brand.

Commenting on the new model, Robbie Hughes, country manager for Capita Ireland said: “Capita Ireland is the realisation of a long-held strategy to fully leverage the capabilities of all of our businesses in Ireland. With the backing of a UK FTSE100 group, Capita’s businesses managed in Ireland have been going from strength to strength. This move underscores our commitment to growing our businesses further and expanding the proposition we can offer to existing and prospective clients here.”

To find out more about Capita Customer Solutions, please visit the new website at www.capitacustomersolutions.ie.

Further details about Capita Ireland, including a complete list of Capita’s businesses and services in the Republic of Ireland, can be found at www.capita.ie.


ENDS

Media enquiries
David Hendy
Capita press office
Tel: +44 (0) 207 654 2192 or +44 (0) 207 654 2399 (out of hours)
Email: david.hendy@capita.co.uk  

Note to editors

Capita employs over 1,700 people in total in the Republic of Ireland and is active in the majority of sectors, including banking, life and pensions, the public sector, agriculture, telecommunications, utilities, and travel. It’s businesses in Ireland now include Capita Customer Solutions, Capita Asset Services, Capita Life and Pensions, Capita Managed IT Solutions and Capita Integrated Business Solutions.

Capita is a leading UK provider of technology-enabled customer and business process services and integrated professional support services. With 75,000 people at over 500 sites, including 94 business centres across the UK, Ireland, mainland Europe, India and South Africa, Capita uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2015 revenue of £4.7 billion. Further information on Capita can be found at: www.capita.com.