Credit management services
Since 2010 Capita Customer Solutions has developed considerable expertise and operational experience in the field of credit management and we are now recognised as the foremost Irish provider of outsourced services in this area. We provide solutions that are tailored to our clients’ requirements, utilise multiple communication channels, and can be configured to fit neatly in to all stages of a debt path.
We partner with leading Irish telecommunications and utilities companies including Vodafone Ireland, eir and Bord Gáis Energy to provide their credit management services. More recently another client asked us to extend our existing customer care service to include a multi-lingual collections component.
We designed and developed our own in-house system to manage end-to-end collections. The platform enables our teams to identify high-risk customers and repeat offenders; segment customers according to their payment history and other variables; place customers on an appropriate chase path; record all communications; and ultimately align our treatment of arrears with our clients’ customer care philosophies. Clients particularly appreciate our risk analytics which enable us to identify and notify problematic accounts at an early stage thereby facilitating prompt intervention by the client.
Credit management is one of our core services and we differentiate ourselves through our experience, competency and technology. We are accredited by the Contact Centre Association (CCA) to Level 5 for call handling, are members of the Credit Services Association and have won multiple industry awards. Most recently our Vodafone Ireland team was chosen as 2015 Credit Management Team of the Year by the Contact Centre Management Association.