At Customer Solutions we offer a comprehensive range of finance and administration services; payroll, accounts payable, banking, credit collections, billing, financial accounting and reporting. We employ a team of qualified accounting and expert administration staff to deliver results to our clients. Our proven delivery model has delivered reductions in operating costs and an improved customer experience.

Purchase to pay

We manage the full end to end procure to pay cycle for many of our clients today. We have state of the art Tier 1 scanning and workflow management tools on site that are easily configured, we design solutions that meet the needs of your organisation and integrate easily with all major ERP systems. Our solutions can significantly improve operational processes and deliver full visibility and control. As a result, they achieve real, measurable cost savings, lower processing times, increased employee productivity and enhanced reporting

Services we provide

  • Digital mail room
  • Document scanning
  • Document management
  • Electronic invoice processing
  • AP approval and management workflows

Credit management

We have built up considerable expertise and operational experience in the area of debt collection. We have a proven track record with significate experience in telecommunications, media and utilities in Ireland and the UK. With our dedicated and experienced teams, who are delivery focused, we collect debt, reduce DSO, improve working capital. We embrace modern digital strategies to enhance our collection capabilities.

Our in-house debt collection system identifies your high-risk customers and repeat offenders, tracks and records all communications and call outcomes, and enables our collection teams to schedule follow-up contact with your customers. In this way we provide a comprehensive call and performance analysis which enables us to align our arrears treatment with your customer ethos and care programme.

Financial  reporting

Our team of accountants through the processes of GL accounting & analysis produce financial reports required by management, including actual to budget comparison and trend analysis. We also provide specialist reporting to meet the client’s requirements such as weekly, monthly, quarterly plc packs. Other reporting activities include budgeting/ forecast and planning. In conjunction with annual reporting requirements we also complete annual and interim audits and tax audits as required by client audit firms.

Banking

Through our order to collection facility, we allocate cash from either manual or electronic cash remittance right down to invoice level. We also carry out complete banking services related to accounts receivable, accounts payable and payroll, including set-up and bank reconciliation controls.

HR to payroll

We have in-house expertise in payroll and knowledge of  all the main payroll software packages including Quantum and Core. We process weekly, monthly and executive payrolls, managing all salary adjustments as approved by the organisation. We can handle all statutory and reporting requirements including maternity leave, social security, benefit-in-kind and other tax reporting requirements.