Multilingual CRM services are a strategic Customer Solutions offering.
We have developed a strong, experienced and committed cohort of customer services agents with excellent customer care and communication skills at all our sites and new clients will benefit hugely from our leveraging of this group’s particular skill-set. We currently provide voice and written multilingual services in over 16 languages and, in addition, in excess of 30 languages are spoken across the Capita group delivery centres.
Our Łódź site hosts the customer care contracts for some of our most strategically important clients. We have a particularly strong presence in the European travel industry, providing multi-channel customer service to a leading car rental company. As contact volumes in the travel sector are often impacted by seasonality and external events, our operations must be agile enough to respond accordingly. Our flexible and highly skilled workforce has continuously delivered against every challenge placed on them.
We also provide multilingual customer care along with back-office finance & administration services for one of the world’s leading nutritional supplement manufacturers.
We are pleased to say that all have been delighted by the quality of the service and language support they receive.
Multilingual services are an exciting and growing area for Customer Solutions. Our near-shore location and associated low-cost model differentiate us from other BPO providers and we are always keen to talk with any companies looking for exceptional multilingual support.